Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Lets see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Penrith Hospital
Penrith Community Hospital
Bridge Lane
Penrith
Tel: 01768 245555
Open 24 hours

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Call NHS 111 if you’re worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.

Call 111

Call 111 if you’re worried about an urgent medical concern to speak to a fully trained adviser.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist with common conditions such as minor ailments, coughs and colds, cystitis, smoking cessation and emergency contraception.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
  • No need to contact the GP Surgery
See a Nurse or Healthcare Assistant for long term conditions including asthma, heart disease, high blood pressure, diabetes and procedures including immunisations, wound care, cervical smears and NHS Health Checks.

Contact a Nurse

Book an appointment with a nurse or health care assistant on the phoneCarlisle Healthcare 01228 588121
Get medical advice and treatment from a Clinician.

Contact a Clinician

Contact the surgery on the phone for urgent same day queries and requests.Carlisle Healthcare 01228 588121

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time, at least 8 weeks before your journey.

For long haul flights, you will need to have your vaccinations 6-8 weeks prior to flying. If you are travelling in less than 6-8 weeks, we cannot guarantee you an appointment in time; alternatively you may need to attend a private Travel Clinic.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting.

If you are signed up for patient access you can view your current immunisation history. By accessing the ‘Fit for Travel’ website, you can check what vaccinations are recommended for your holiday destination. Following this, if you require vaccinations please book an appointment with one of the Practice Nurses.

The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Lets see what we can do…

Bereavement

Cruse Bereavement

If you are grieving over the death of a relative or friend and would like to talk to someone then perhaps we can help.

Telephone: 0300 600 3434

Website: www.crusecumbria.org.uk

Email:  help@crusecumbria.org.uk

Carers

Carlisle Carers

Welcome to Carlisle Carers. Carlisle Carers is an independent, local charity established in 2001. A carer is someone who, without payment, provides help and support to a parent, partner, child, relative, friend or neighbour, who could not manage without their help.

Telephone: 01228 542156

Website: www.carlislecarers.com

Email: admin@carlislecarers.co.uk

Bluebird Care Carlisle

We are one of the nation’s leading home care and live in care providers. We deliver the services you want, how you want them, in the comfort of your own home.

Telephone: 01228 591131

Website: www.bluebirdcare.co.uk

Email: carlisle@bluebirdcare.co.uk

All Seasons Home Care

All Seasons Home Care is a family run care company, established in 2005, that provides quality home care services to people living across Cumbria. We enable our clients to access the expert care they need, whilst continuing to live in the homes that they know and love.

Telephone: 01228 542800

Website: www.allseasons-homecare.co.uk

Email: enquiries@allseasons-homecare.co.uk

Carlisle Young Carers

Carlisle Young Carers provide support to those young people who find themselves in a caring role within their family, where parents may have a mental or physical disability, have drug and alcohol problems, or severe depression, or any other reason where the child finds themselves with a significant caring role.

Telephone: 01228 542156

Website: www.cumbriasupportdirectory.org.uk

Email: mikeb@carlislecarers.co.uk

Elder

At Elder, we provide high-quality and affordable live-in care for the elderly and those in need throughout Carlisle.

Telephone: 0333 363 5471

Wesbite: www.elder.org

Email: hello@elder.org

Good Companions

Good Companions have been providing quality healthcare for more than 20 years. We provide national services for those in care as well as in their own homes

Telephone: 01228 594153

Website: www.gchc.co.uk

Email: admin@gchc.co.uk

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Child Health

Health Visiting

Health Visitors are qualified nurses who have undertaken specialist training in order to support families with young children. Their role is to work with families to identify their and their child’s health needs and to help give them the best possible start in life through implementation of the Healthy Child Programe 0-5.

Website: www.cumbriapartnership.nhs.uk

Barnardos Sure Start Children's Centre

Carlisle Rural Sure Start Children’s Centre delivers a variety of services and activities at various locations in the local community.

Telephone: 01228 791775

Website: www.barnardos.org.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Download from: www.nhs.uk

Community Groups

Carlisle Youth Zone

Carlisle Youth Zone is a safe and fun environment where the potential of young people is developed and fulfilled.

Telephone: 01228 516 280

Website: www.carlisleyouthzone.org

Email: info@carlisleyouthzone.org

Carlisle & District Rambling & Fellwalking Club

Leisurely walks, gentle fells, hills and mountains in the Lake District,Yorkshire Dales, the Borders and Northumberland, there’s something for everyone in our friendly club. New members always welcome, come and join us.

Telephone: 01228 530306

Website: www.carlisleramblersandfellwalkers.org.uk

Email: ramblingclubjohn@aol.com

Carlisle Fibromyalgia Support Group

The Carlisle Fibromyalgia Support group was formed to fill the void in the local area for a place for local Fibromyalgia sufferers to meet and talk. Sometimes it can be difficult to talk to friends and family as they cannot always understand what it is really like to live with Fibromyalgia.

Telephone: 0844 887 2446

Website: www.sites.google.com

Epilepsy Action - Coffee and Chat Group

Living in the Carlisle area? If you have epilepsy and would like to talk to other local people with the condition, come along to our Carlisle Coffee and chat group. The group meets in the cafe at Tullie House Museum, on the last Tuesday of the month from 11am till 12.30pm.

Telephone: 01274 640 064

Wesbite: www.epilepsy.org.uk

Email: paul.kendall2@icloud.com

Mencap Carlisle

We are a local charity set up in 1968 we have over 150 members and provide services for over 300 people with learning disabilities and their families. Our services include short breaks for adults at California House and for Children at the Grace Little Centre, children’s home based respite, community support, young people’s clubs and holidays, family support workers for young people with autism, holidays, leisure activities and befriending.

Telephone: 01228 674393

Website: www.carlislemencap.co.uk

Email: enquiries@carlislemencap.co.uk

Cumbria Girly Book Club

This is a friendly, brand new book club for ladies in Cumbria. The club is inspired by by The London Girly Book Club (although not an official branch). It’s a club for female fiction lovers to gather to discuss interesting books and, just as importantly, have a good giggle – often cocktails, wine or cake are involved.

Webiste: www.meetup.com

Drugs and Alcohol

Unity Drug and Alcohol Recovery Service

Unity is a drug and alcohol recovery service, providing treatment and recovery support for individuals and their family members who are affected by substance misuse.

Telephone: 01228 212060

Wesbite: www.cumbriasupportdirectory.org.uk

Email: unity@gmw.nhs.uk

Cadas

Cadas was founded in 1979 by a group of concerned individuals and professionals in the field who wanted to provide a service for the people of Cumbria who suffered from the effects of alcohol and drugs. It was registered as a charity in the same year.

Telephone: 0300 111 4002 

Website: www.cadas.co.uk

Email: info@cadas.co.uk

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Depression, Anxiety & Stress

First Step

First Step is part of Cumbria Partnership NHS Foundation Trust and provides free, talking therapies to adults (18+) in Cumbria. First Step can help with a range of common mental health problems including mild to moderate depression, anxiety disorders (such as chronic worry, panic attacks, health anxiety and obsessions), mild bulimia, anger or sleep problems.

Website: www.cumbriapartnership.nhs.uk

 

Borderline Councelling Services

There are times in all our lives when we feel unable to cope. Sometimes the causes of these problems seem fairly clear and we know where to turn for assistance. At other times our problems are difficult to understand and we can find no answer from our own resources or contacts.Talking to a counsellor who is impartial and skilled, can help us work through our personal difficulties and find solutions

Telephone: 01228 596900

Website: www.borderlinecounselling.co.uk

Email: info@borderlinecounselling.co.uk

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.cemind.org.uk

More services for young people
Elderly Care

Red Cross Neighbourhood Care

This service offers befriending and hospital discharge support, enabling people to live independently across Cumbria.

Telephone: 01228 552486

Website: www.housingcare.org

 

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090

Website: www.thesilverline.org.uk

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 169 2081

Website: www.ageuk.org.uk

Fitness

Couch To 5k

Taking up running can seem like a scary prospect, especially if you feel out of shape or unfit.

NHS Couch to 5K will help you gradually work up towards running 5K in just 9 weeks.

There is also a free downloadable app for smartphones

Website: www.nhs.uk

Download from: itunes.apple.com

Download from: play.google.com

Strength Exercises

Strength exercises like these can be done at home to improve your health and mobility.

Do not worry if you have not done much for a while – these strength exercises are gentle and easy to follow.

Website: www.nhs.uk

Parkrun

Carlisle Parkrun is a weekly free 5km timed run – it’s you against the clock.

Website: www.parkrun.org.uk

Maternity

North Cumbria University Hospitals (NCUH) is introducing electronic maternity notes, through a system called BadgerNet. The app will replace the woman’s hand held green paper notes and information will be more easily accessible by clinicians, giving improved continuity of care.

Find out more 

Website: https://www.pregnotes.net/

The Happy Mums Foundation

We were established in January 2015 by two local mums who had experienced maternal mental health problems themselves, with the aim of developing the support available to others facing similar challenges.

Telephone: 01228 592301

Website: www.happymums.org.uk

Email: info@happymums.org.uk

 

NCT

If you’re looking for information about one of our local antenatal or new parents courses or workshops, you can get details from our course finder. Our courses and workshops are famous as a great way to meet other new parents, so why not have a look?

Telephone: 0300 330 0700

Website: www.nct.org.uk

Email: enquiries@nct.org.uk

Baby Centre

BabyCentre® — the #1 pregnancy and parenting digital resource — reaches more than 45 million mums globally each month in 9 different languages. We reach 8 in 10 new and expecting mums online in the UK. BabyCentre provides support for parents at every stage of their child’s development, from preconception to age five.

website: www.babycentre.co.uk

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Pain Management

Pain Management

Pain can take a number of forms, from short-term acute pain after surgery, to long-term chronic, persistent pain.

However, there are many things which you can do to help manage your health with the support of health care professionals, family, friends and work colleagues. We want to help you to understand your pain and to offer information on ways for you to manage it.

For more information

Memory

Activities and Support

There is a wide and interesting range of activities in Carlisle City and District, some are free, some have a charge, and some require the presence of a carer.

Find out more.

Self Care

Think Chemist. Think NHS

Following on from NHS England launching a public consultation on reducing prescribing of over-the-counter medicines for 33 minor, short-term health concerns, we would like to encourage our patient community to take an individual responsibility to look after themselves through self-managing any minor ailments.

For more information

Sexual Health

Sexual Health Clinics

Sexual Health clinics provide sexual health services for those with or without symptoms of a sexually transmitted infection and contraception including emergency contraception.

Website: www.cumbriapartnership.nhs.uk

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.

Telephone: 0300 123 7123

Facebook: www.facebook.com/PublicHealthEngland

Stop Smoking

Health and Wellbeing - Stop Smoking

Our vision is to create a smoke-free generation in Cumbria by 2022

Telephone: 03000 13 3000

Website: www.cumbria.gov.uk

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download from: play.google.com

Download from: itunes.apple.com

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Weight Management

Cumbria Partnership

If you’re overweight, making small, realistic changes to your diet and level of physical activity can help you to lose weight. The plan, which has been downloaded more than 3 million times, is designed to help you lose weight safely – and keep it off.

Wesbite: www.cumbriapartnership.nhs.uk

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

More tools and apps

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?